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Hello and welcome to WS-Theme Support System!

  1. Please VERIFY YOUR PURCHASE CODE (only for Themes from Themeforest) before opening any ticket.
  2. As Language please use always ENGLISH, in Private Tickets you can also use GERMAN as Language.
  3. Support is offered only for bugs and really small modifications (few lines of css or js). No complicated modifications
  4. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.
  5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer
  6. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..
  7. Please be polite! We will try to do our best in order to make everyone happy!

  Public Ticket Activity

Ian Shere Image dimensions   Updated 11 hours ago   2 Extension | WS-Portfolio Most recent comment from Oliver Mayer:Hi Ian,that's not correct, Image Dimensions are depricated in the modern Web as we doesn't work anymore with Pixels, we work with percents, em or rem. It's absolut impossible to specifiy Images in a ... Christopher Meyers Portfolio Menu module not displaying correctly in back end   Updated 2 days ago   10 Extension | WS-Portfolio Menu Most recent comment from Oliver Mayer:Hi Chris,really glad to hear :-) yes it was not the first time that some Browser Plugins make Troubles! But glad that we could solve it, I hope you can work with it in Future :-))Maybe you could rate ... Shamy Imbus & plugins vs Joomla 3.5.1   Updated 6 days ago   2   Template | Imbus Most recent comment from Oliver Mayer:Hi Shamy,yes you can update!! The error message comes from Joomla and doesn't regard our Template or Extensions!Cheers, Oli Antonella modal   Updated 6 days ago   9   Template | Imbus Most recent comment from Oliver Mayer:Hi there,I have checked and found a problem with the Cookie Plugin you are using!!! It loads Bootstrap3 which is not compatible with Bootstrap 2 ... I have disabled for now and it works!Cheers, Oli Antonella filter border - space   Updated 1 week ago   5 Extension | WS-Portfolio Menu Most recent comment from Oliver Mayer:Please check the CSS Section :-) First Part with text-align:center; and the rest is default, I have commented out the last CSS Declaration at the Bottom!My Tipp for you: download and install Firebug, ... Tori 2 - 3 columns have a gap space / Surpress ALL?   Updated 1 week ago   2 Extension | WS-Portfolio Most recent comment from Oliver Mayer:Hi Tori,here we go:1) Looks like there are some "hidden" Elements, means which are active but no Content is included ... Live URL will be helpful!2) Sorry, but no support for 3rd Party Extensions, ... Reinhold Link to Article (Urgent)   Updated 3 weeks ago   5 Extension | WS-Portfolio Most recent comment from Oliver Mayer:Hi there,simply remove the Content in the CSS Section and you will have a Pointer Cursor! And why "external Link"? It's a default Link ... Mauricio Pacheco "Load More" Button   Updated April 30, 2016   3 Extension | WS-Portfolio Menu Most recent comment from Oliver Mayer:Hi there,sorry but unfortunatelly both isn't possible!! But you can limit the Items to 8 for example or activate the Pagination!Cheers, Oli Thomas PHP7 and Joomla 3.5   Updated April 5, 2016   4 Template | SmartOn Most recent comment from Oliver Mayer:Hi there,sorry for the delay! We have checked now a lot and all should working fine! But we really run into Problems with the 404 Error Page! We must reset them, it's working now but it has the ... Vlado Issue {emailcloak=off}   Updated March 26, 2016   2   Template | Imbus Most recent comment from Oliver Mayer:Hi there,I have found the error! Open the attached Module and delete the {emailcloak=off} then it will work :-)Cheers, Oli vincenzo la franca error   Updated March 26, 2016   4 Extension | WS-Portfolio Menu Most recent comment from Oliver Mayer:We will fix it, no worries!! But it's also really not a ERROR, it's only a NOTICE! Shamy Rapid Contact   Updated March 11, 2016   2   Template | Imbus Most recent comment from Oliver Mayer:Hi Shamy,not really!! If you need another Form I strongly recommend you to use a Form Component or similar! I mostly use QLForm to create complex Forms! It's free and works great, but you maybe need ... Shamy WS REVOLUTION SLIDER not showing captions   Updated March 11, 2016   4   Template | Imbus Most recent comment from Oliver Mayer:No the Parent Elements are necessary :-)) Have a nice weekend!Cheers, Oli Patrick How many templates?   Updated February 23, 2016   4   Template | WS-None Most recent comment from Oliver Mayer:No problem :-) Konstantin Feist Problem on iOS   Updated February 10, 2016   14 Extension | WS-Portfolio Menu Most recent comment from Oliver Mayer:Yes we know :-D unfortunatelly it\'s very complicated but we\'re at a good way :-))Transifex is veeeery expensive! But if you want I can send you the files and you can directly translate it??Cheers, ...
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